Terms and Conditions and Privacy Policy

Terms and Conditions

SERVICE GUARANTEE

• Upon the act of arranging a booking for any type of clean, you confirm that you have read and agreed with Allure Cleaning Company payment terms and conditions, as well as the general terms and conditions. These Terms and Conditions are subject to change without notice. If you are not completely happy with our service, then please tell us within 48 hours, in order that we can remedy the situation.

Our cleaning staff usually work in teams of two, but we reserve the right to work in teams of 3 or singularly.

Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

We are not responsible for any costs or losses you may incur due to a clean not taking place or taking place at a time different from your preferred time or date.Completion of tasks is subject to us having the time to complete them.

Where payment is not made Allure Cleaning Company reserves the right to take payment by our recurring debit/credit card facility.For unpaid accounts there is a Late Payment Fee chargeable of the greater of 3% or £20 per calendar month.All monies owing must be paid without offset, counter claim or other deductions.

Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.

All our teams are fully trained and endeavour to treat your home and possessions with the greatest care

• The customer shall provide us with a full description of the property, including but not limited to, the size of the property (i.e., number of bedrooms and bathrooms for residential property, number of kitchen/kitchenettes and toilet areas for commercial properties, square footage of the property, (where possible), the number of floors at the property and the number of occupiers or employees at the property.

• It is the responsibility of the client to remove and store fragile and breakable items. In addition, the client should give access to hot water, electricity, and other relevant household items necessary to deliver cleaning services.
• Prices quoted by the Company are based on average completion times.
• We reserve the right to amend the initial quotation if upon inspection of the property or during the cleaning the supervisor assesses that the job is going to take more time to complete, or should the Customer’s original requirements change. Any revised price will have to be accepted by the Customer before the additional cleaning time is carried out.
• We require a parking space or valid permit for one vehicle, or metered parking is to be paid by the Customer in order for us to carry out any cleaning services.
• The Customer is fully liable for paying any parking penalties incurred from any mistake or misinformation on their part.
• If the property being cleaned is in the congestion charging zone the congestion charge will need to be paid for by the Customer
• At the time of booking please notify us of any expensive items, including furniture, which may require specialist treatment or chemicals. This includes parquet and oak flooring, wooden work

surfaces and any other custom made items.

Insurance and Liability

• The Company holds public liability insurance to the value of £1,000,000.
• We reserve any right to refuse disclosure of confidential company documents.
• We shall not be liable for any third parties or their actions who enter or are present at the Customer’s premises during the cleaning visit .
• Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for for items of sentimental/personal value will be made only at its current cash value.
• We request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
• We are not responsible for any existing damage to Customer’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative ,using the industry standard cleaning methods.
• We are not liable for any damages caused by faulty products/equipment provided by the Customer.
• We are not liable for any damages caused by faulty or broken items which lead to other damages.
• The Customer must ensure that all personal belongings are completely moved out otherwise an additional £50 may be charged. Where belongings are present our cleaning guarantee will not apply to that area.
• Rubbish or waste removal is not part of our end of tenancy cleaning service and will incur an additional charge.
• If the Customer is more than 30 minutes late a late fee may apply
• The Customer is to ensure that hot running water and electricity is provided and that there are no blocked drains.
• Price quoted is based on one single fridge freezer and one single oven. Larger appliances will incur a further cost to clean.
• If ladders are required to reach high areas then this must be stated at booking.
• Cleaning of walls, mold on walls and ceilings, the inside of toasters, kettles and other electrical appliances is not part of our end of tenancy cleaning checklist. Wall washing needs to be added at the time of making a booking.
• Cleaning of vacuum cleaners, ironing boards, curtains and other items left in storage cupboards is not part of our end of tenancy cleaning checklist.
• We cannot guarantee our End of Tenancy Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning.
• Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted and reserve the right to return to re clean the property for this reason alone.
• We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably, we will not be liable for ingrained dirt that cannot be removed using chemicals.
• We cannot guarantee the removal of pet odors or cigarette smoke during the cleaning and will not be liable for any deductions for this
• The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
• The Company is not liable for any wear or discoloration of fabric that becomes more notable once dirt is removed.
• We shall not be responsible for any damage caused as a result of the Customer placing furniture on a carpet which has not completely dried.
• The Company cannot guarantee the removal of pre-existing stains and/or any discoloration of the carpet
• Please notify us at the time of booking if your carpet is a natural pile e.g wool or hessian
• The Customer shall be responsible for the removal of all furniture, goods and breakables for the purpose of cleaning. The Company will not accept responsibility for any damage caused to furniture, goods or chattels not removed by the Customer unless damage has occurred as a direct result of negligence or lack of care on the part of the Company or its servants.
• Unless otherwise agreed prior to work commencing, it is accepted that stationary items such as televisions, side cabinets, bookcases, wall units, filing cabinets etc will remain in place and no cleaning will be carried out beneath these units, the same will apply into closets and cupboards.
• We will endeavour to note, identify and remove all spots and stains requiring treatment, however the entire removal of some spots and stains are not guaranteed due to the staining properties of the products i.e. tannin, rust ,DIY spotting agents etc.
• Liability cannot be accepted for colour run or migration due to manufacturers using non-colorcast dyes or markers in frames, trimmings, padding, stuffing, piping sewing threads, linings and valances.
• Allure Cleaning Company is not responsible for any alarms triggered during a clean. The client must provide the company with full instructions for disabling and/or resetting any alarm systems .
• Where the property has been badly neglected and/or is in a worse state seen by us during a site visit or advised of by you when requesting a quote for the services, we reserve the right to charge additional costs and/or increase the price for the services referred to in the order based on the amount of additional time and/or the number of revisits required to complete the services.

Payments can be made by debit or credit card.

• Card payments from private customers must clear prior to a booked clean date and within 24 hours from the date/time in which an invoice was issued for pre-payment. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company reserves the right to cancel the clean.

When the client has booked a clean and permitted our company to organize it, the client agrees to pay the full amount agreed for the clean. If the client does not pay this amount, on a voluntary basis or on request from our company, we reserve the right to:

• A. Take legal action to pursue the client for the amount due.
• B. Report the customer as a Bad Debtor to the relevant financial institutions in the UK.